Description
Hi, we're Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
Are you an experienced customer service agent, retail store associate, or hospitality professional? Would you enjoy putting your skills to work in a corporate environment with weekday working hours at a global Fortune-150 firm? With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
JOB SUMMARY
The Customer Service Representative is actively involved in the daily operations of the Service Desk and are at the forefront of delivering a positive office experience as service hero.
In this role, you would provide experience services and support personal productivity, and organizational effectiveness.
As part of a "front-of-house" team, the Customer Service Representative is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.
This role is located at our clients headquarters in the heart of the Financial District in New York City, where a team of nearly 10,000 colleagues, that cross nearly 20 lines of business, including the clients Board of Directors and CEO, make a significant contribution to our client's customer experiences around the world
DUTIES & RESPONSIBILITIES
Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
Provides coordination and support for delivery of Workplace Services. Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, Community Programs, Document Services, Mail Services, Record Archiving, Office Supply Management.
Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
Collaborates with vendors employees who provide services and goods.
Assists in the completion of the Service Business Continuity plan.
Performs other duties as assigned.
QUALIFICATIONS
HS Diploma or GED required.
A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete at a satisfactory level all required and assigned HSE training.
2. Follow all activity policies and procedures, including all HSE related requirements at all times.
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required.
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
Are you an experienced customer service agent, retail store associate, or hospitality professional? Would you enjoy putting your skills to work in a corporate environment with weekday working hours at a global Fortune-150 firm? With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
JOB SUMMARY
The Customer Service Representative is actively involved in the daily operations of the Service Desk and are at the forefront of delivering a positive office experience as service hero.
In this role, you would provide experience services and support personal productivity, and organizational effectiveness.
As part of a "front-of-house" team, the Customer Service Representative is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.
This role is located at our clients headquarters in the heart of the Financial District in New York City, where a team of nearly 10,000 colleagues, that cross nearly 20 lines of business, including the clients Board of Directors and CEO, make a significant contribution to our client's customer experiences around the world
DUTIES & RESPONSIBILITIES
Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
Provides coordination and support for delivery of Workplace Services. Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, Community Programs, Document Services, Mail Services, Record Archiving, Office Supply Management.
Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
Collaborates with vendors employees who provide services and goods.
Assists in the completion of the Service Business Continuity plan.
Performs other duties as assigned.
QUALIFICATIONS
HS Diploma or GED required.
A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete at a satisfactory level all required and assigned HSE training.
2. Follow all activity policies and procedures, including all HSE related requirements at all times.
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required.
Job Function
Not specified
Job Sector
Not specified
Experience
N/A
This job is no longer active.