Director - Local Market Area

Director – Local Market Area
Reports to: Chief Customer Solutions Officer
Location: San Francisco, CA

Company

Pacific Program Management (PPM) is a fast-growing, real estate program management firm that helps companies reimagine their workplace to enable the potential of people. Our people-centric approach guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution though our three service lines of workplace consulting, capital project management, and transition and relocation management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building great teams that thrive in a fast-paced, collaborative, and fun environment. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, these values are our foundation.

Committed to achieving success for our clients, we are also committed to our communities and each other. Our diverse team regularly participates in philanthropic events and volunteerism, with a company commitment to donate 1% of all revenue to non-profits serving communities where we work. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with ourselves.

Key Company Info

• Our mission is to provide a personalized project management approach with boutique-level connection.
• Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism.
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners followed by PPM Performance.

We believe in building great teams that thrive in a collaborative and welcoming environment. Every member of the team has an integral role to play and has a direct impact on our future success as well as the success of our clients and partners.

Job Summary

The Director – Local Market Area (LMA) role is responsible for leading and setting the direction of the team in the San Francisco Bay Area including team leadership, business development, strategy development, and P&L accountability. This position leads a team of Associate Directors and potentially varying levels of Project Managers. This role is a regional leader working closely with the Chief Customer Solutions Officer to set the strategic direction for their group and translates this strategy into specific business objectives for their team.

This individual can build and cultivate relationships across all parties critical to managing and expanding their group’s portfolio, including key stakeholders, clients, internal customers, team members and vendor partners. This role requires the ability to demonstrate exceptional sophistication with client relationship development, strategy and business development, leadership, and operational excellence. Must be able to create clarity for their teams, bridge relationships with internal and external clients, and provide strategic counsel to senior leadership.

Key Responsibilities

• Contribute to the development of the group’s People, Partners, & Progress business planning and strategy in partnership with the CCSO and other senior leadership.
• Translate organizational strategy into focused business objectives for their group. Ensures alignment and clarity across their teams for the successful execution and implementation of the business objectives.
• Cultivate relationships with existing and new clients to expand the portfolio of Partners.
• Accountable for the successful execution of the portfolio of projects within their region or collection of clients.
• Leads a geographically dispersed team that includes Associate Directors, all levels of Project and Program Managers (PM), Assistant PMs and Project Coordinators.
• Provides direction and decision-making regarding issues, initiatives, and opportunities that have been escalated to the Director level.
• Responsible for identifying opportunities to scale business and expand client portfolio for their group and the broader PPM organization.
• Facilitate strategy meetings with business line space program managers.
• Leverage metrics and analytics to shape data driven storytelling and decision making that inform strategy development and direction.
• Able to read and understand project documents such as: contracts, drawings, client work requests, vendor proposals, electrical, data management documents and building infrastructure documents.
• Lead talent management and development conversations and decisions for the team, identifying successors, determining critical roles for pipeline needs, ensuring completion of compliance training requirements, and committing to the development of internal talent.
• Responsible for scaling team to support client requirements in the San Francisco Bay Area region.
• Role model for accountability & responsibility.
• Represent PPM’s core STIHL values, and company mission.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred.
• 10+ years of relevant experience specifically commercial real estate project management.
• Experience with new construction and Tenant Improvements of 20K SF – 1 M SF.
• Project Management Professional (PMP) and/or Certified Construction Manager (CCM) a plus.
• Historical focus on Commercial Real Estate Project Management.
• Experience leading and managing a team of project managers.
• Experience with and responsibility for business budgeting and P&L.
• CRE Industry group engagement / leadership.
• Prefer strong experience working for Professional Services firms.
• Proficiency with industry standard business platforms such as MS Office Suite & MS Project.
• Strong written and oral communication skills.
• Client relationship management experience.
• Strong communicator with an ability to translate strategy into actionable business objectives and build alignment.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• Occasional travel to other sites across the United States.
• Must be able to safely access construction sites.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Must be available for occasional weekend or evening work as required by move schedules.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.