Maintenance Manager

Winthrop Management LP provides multi-family property management and construction management services for various clients throughout the United States. Using a combination of sophisticated tools and expert industry knowledge, our primary objective is to maximize property values. As a full-service organization, Winthrop offers integrated property, facility and asset management services. We are seeking a Maintenance Manager for a brand-new luxury community in Orlando Florida.

Winthrop Management LP provides a competitive salary and benefits package, including medical and dental benefits, paid vacation and holidays, employer-paid group life insurance and short-term/long-term disability, and an employer-matched 401(k) program. The Company is an Equal Opportunity Employer.

JOB SUMMARY

The Maintenance Manager is responsible for ensuring that the physical aspects of the Community meet the Company’s established standards for safety, appearance and operation within the budgeted financial goals.  The Maintenance Manager is responsible for complying with the Company’s and the Community’s operating and safety policies and procedures and adhering to Federal, State and Local laws pertaining to the operation of the Community. 

It is the Maintenance Manager’s duty to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. The Maintenance Manager is responsible for the hiring, training, evaluating, motivating, scheduling, and supervising of all service personnel and assigning daily work duties.

Essential Job Functions:

Conduct all business in accordance with company policies and procedures, state and federal laws; e.g., OSHA, ADA, Fair Housing, and all other laws pertaining to apartments.

Resident Service

• Performs maintenance tasks personally or delegates to assistants. Oversees and regularly inspects work performed by assistants.
• Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust.
• Never confront supervisor or other employees in front of residents
• Assure all service requests are completed on a daily basis (within 24 hours).
• Accurately document work performed on service request, including parts and return to the Community Manager by end of day.
• Complete renewal service requests in the same timely fashion.
• Follow-up on completed service requests to ensure satisfaction.
• Follow-up on incomplete service requests.
• Schedules maintenance personnel in conjunction with Community Manager so that staff is available for emergency purposes, 24 hours a day, seven days a week.

Preventive Maintenance/Safety

• Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible. Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/blown out exterior lights.
• Maintains accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
• Trains and develops all service personnel regarding safety and preventative maintenance issues. Instills a “safety first” attitude not only with service technicians but with all staff.
• Instructs staff on proper use and guidelines for wearing safety items.

General

• Diagnoses and performs minor or routine maintenance or repair involving the following on a daily basis.
• Electrical and plumbing (including water lines).
• A/C and heating systems.
• Appliances (when applicable).
• Water irrigation systems.
• Stairs, gates, fences, patios, railings.
• Tile, carpet, flooring.
• Roofing, gutters, fasteners.
• Interior/exterior lights.
• Fireplaces, ceiling fans.
• Gas fixtures and appliances (where applicable).
• Shutters, doors, cabinets, windows, sliding glass doors.
• Boiler, gas and electric.
• Door locks, P. O. boxes and locks.
• Security systems (where applicable).
• Ceiling leaks.
• Walls.
• Pool areas, tile, hot tub/spa, pool furniture.
• Ensure that all make-ready repairs and services are completed correctly and on schedule; 5-7 day turns.
• Ensure adequate number of make ready units are available (40% at all times) and that the products are up to company standards. Coordinate status of make readies with leasing staff.
• Ensure vacant units are “trashed-out” within 24 hours of move-out.
• Inspect vacated apartments and complete make-ready checklist. Inform Community Manager of needed services and repairs
• Ensure vacant unit water, electric and/or gas costs are kept to minimum and in line with budget.
• Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed.
• Inspect exterior of the property. Perform building and common area upkeep on a daily basis in accordance with company standards. Assist in keeping grounds neat and free of litter.
• Perform HVAC trouble calls and complete HVAC repairs and replacements, as maybe needed, according to applicable codes and laws.
• Diagnose and perform minor and routine maintenance/repair in a timely and professional manner
• Complete or oversee the completion of preventative maintenance. Maintain accurate records and provide resident training as required.
• Maintain shop appearance to standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance.
• Order parts and supplies and maintain inventory using an inventory system
• Perform effective emergency maintenance (after hours) as required.
• Coordinate maintenance objectives with the Community Manager daily.
• Reports all major repairs and requisitions to manager prior to any expenditure of funds.
• Changes locks and makes keys.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepared maps indicating same.
• Performs work area clean-up and safety related duties.
• Ensures that storage meter areas remain locked when not in use.

Eligibility Requirements:

• Position requires at least three years of experience in property maintenance or equivalent field.
• Position requires at least one year of supervisory experience.
• Certified Apartment Maintenance Technician (CAMT) desired
• High School graduate; technical school preferred but not required
• HVAC Certification; I and II or Universal
• EPO Certified
• Yardi experience preferred
• Bi-lingual preferred
• No workday restrictions (on-call availability may be required)

• Valid Driver’s License required 
• Pre-employment drug test and background investigation

Behavioral Requirements

• Superior interpersonal and communication skills
• Outstanding orientation for customer service
• Strong attention to detail
• Strong organization and time management skills
• Strong ability to influence others
• Strong negotiation and organizational skills
• Knowledge of all aspects of maintenance repair and service.