Director, Property Management

ESSENCE OF THE ROLE

 

• Train, manage and provide overall leadership to property managers in the performance of their responsibilities
• Overall management of supervised property management operations including policies, procedures, insurance, safety, and legal issues
• Provide oversight for the development and approval of the annual budgets
• Have a financial understanding and guidance of monthly variance reports. Ensure that all receivables are monitored and provide guidance to the property managers through any receivable litigation process
• Ensure tenant relations with property managers are consistent with established Realterm standard operating procedures and expectations.
• Provide overall leadership and direction of day-to-day management and have full knowledge and oversight responsibility for the management of Realterm logistics properties
• Actively participate in the acquisition due diligence process, including involvement in the management-related section of the underwriting process
• Provide regular updates to the investment/portfolio managers and principals
• Review and approve operational and capital budgets for each property. Be an active participant in formulating plans for strategic growth and repositioning of the portfolio
• Actively participate in the quarterly asset management reporting process

 

GENERAL RESPONSIBILITIES

 

Duties and Responsibilities include but are not limited to the following:

 

Property Operations

• Work with property management team to ensure properties are maintained in good operational condition and systems are properly maintained and tenant’s needs are addressed in a timely manner
• Oversee property related service contracts – if applicable
• Responsible for assuring that capital projects are completed on time and within budget in cooperation with the construction group and/or third parties
• Maximize the value of the assigned properties by finding methods to reduce costs and increase efficiencies of building systems and services.
• Responsible for assessing, developing and implementing short term, intermediate and long-term strategies which enhance value. 
• Responsible for ensuring that property specific compliance requirements are completed including requirements of ground lessors, third party lenders, and bondholders, as well as any other investor requirements
• Participate in special projects within the assigned portfolio that may include evaluation (due diligence) of properties for acquisitions dispositions among other recurring and non-recurring events. 

 

Tenant & Customer Relations

• Ensure property managers provide strong customer service to our tenants.
• Serve as senior level Realterm representative for logistics-based tenant contacts. 
• Establish appropriate communication within tenant organizations and within Realterm to address administrative, leasing, and financial matters
• Manage tenant interface platform assigned portfolio
• Participate in Kingsley Tenant Satisfaction Assessment process and subsequent action planning 

 

Financial Reporting

• Prepare property business plan/budget and work with senior management to reforecast R&M and capital expenses as necessary
• Provide monthly reporting to senior management regarding building operations and financial activity 
• Complete annual property expense estimates and reconciliation process for assigned properties
• Ensure utilities are billed back to the tenants as required
• Monitor and Manage AR/AP for the assigned properties

 

Leasing and Marketing

• Maintain a thorough understanding of all factors affecting logistics market associated with the assigned portfolio in order to make critical decisions
• Keep involved with community affairs and business conditions that impact properties in the assigned portfolio
• Assist leasing and development with lease negotiations, property expense analysis, and operational implications

 

Risk Management

• Ensure tenant and emergency contact lists are current for assigned properties
• Implement emergency response plan at assigned properties
• Identify and address any FLS issues
• Ensure all environmental permits and inspections are up to date for assigned properties

 

Administrative

• Ensure documents are properly maintained on the Shared Drive
• Ensure all SOPs are initiated and complete for the properties, including but not limited to:  tenant and vendor COI’s, property inspections and move-in / move-out documentation. 

 

Supervisory

• Supervise property managers and administrative staff
• Facilitate effective communication skills and direction
• Establish positive relationships with subordinates and other departments

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

Ten (10) years of commercial/industrial property management experience required involving leadership and supervisory experience

Four-year college degree required, Masters preferred

Industry association designation preferred

 

COMPUTER SKILLS

Proficient in Microsoft Office

Working knowledge of Yardi preferred

 

SKILLS REQUIRED

Excellent written and verbal communications skills

Strong financial/accounting skills

Strong lease administration knowledge/experience inclusive of commercial leases

Demonstrated knowledge of mechanical and building systems

Ability to adapt to changing priorities

A dynamic leader with strong supervisory skills/personnel management

Effective communicator, trainer, and motivator

Self-motivated and independent thinker

Ability to prepare, review and assess business strategy and plans

Knowledge and experience of Yardi Voyager, Payscan or similar software required

Ability to read and understand construction drawings

Experience with the management of remote or off-site facilities preferred

Strong analytical and effective problem-solving skills

Ability to work independently and effectively manage multiple tasks

 

WORKING CONDITIONS

The position will work in a general office setting and may require travel up to 30% of the time based on organizational/business needs.

 

JOB REQUIREMENTS

 

• Bachelor's degree preferred, Experience may be substituted for degree; CPM preferred