NAIOP Logo

The Professionals’ Choice for Real Estate Jobs
  1. Home
  2. Find Jobs
  3. CMMS Buisiness Operations Manager
CBRE CAREERS

CMMS Buisiness Operations Manager

Salary
Competitive
Employment
Full Time
Real Estate Field
  • General Management / C-Suite
Location
Bentonville
 AR
Postal Code
72712
Country
United States

Apply Now

Description


JOB SUMMARY


The purpose of this position is to oversee the CMMS activities where ServiceChannel has been deployed and manage performance metrics in accordance with account KPI's (Key Performance Indicators). The CMMS Administrator will be responsible for the CMMS technology, data integrity, and the applications support, evaluation, and training. Works under limited supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES


Manages ServiceChannel activities including operations, implementations, data integrity program, training, and ongoing care.

Ensures work is completed in accordance with account KPI's (Key Performance Indicators).

Helps account manage to performance metrics in work order compliance, such as response time, completion time, overall completion percentage, first time completion, etc. in accordance with account and/or internal metrics. 

Reports to client as appropriate to agreed reporting requirements.

Responsible for providing demonstrations of all aspects of the ServiceChannel CMMS, either over Webex or in-person at the account or client locations.

Provides training on ServiceChannel and other technologies as required for customer service representatives, technicians, management, and clients.  

Works with other trainers in the ServiceChannel organization to ensure adequate and meaningful training programs for users. 

Interfaces with the vendor base, solving specific problems as they arise and participates in meetings as required.  

Works closely with other teams to help ensure a consistent, effective approach to account management.

Responsible for the upkeep of CMMS data. Expectations include, but not limited to:

Building set ups - add, change, delete building records

Assets - add new, update, and take out of service, etc. Support ServiceChannel asset module and movement of data from asset management system into ServiceChannel

Users - add new and remove as necessary, maintains technician's routes

Preventative Maintenance Routines - Set up new, update existing, etc.

Dispatch Matrix Management - maintain current with vendors, technicians, engineers/FM, and clients as necessary

Vendors - active vendors are updated and removed as necessary

Technical documentation/information - update warranty info, procedures, drawings, attach tech manuals, tech notes, etc.

Attach predictive service reports to associated assets or systems

Set up and maintenance of ServiceChannel FTM application

Set up and maintenance of ServiceChannel Inventory Module

Collaborate with other teams as defined; Analytics, PIMO, and CBAR.

Others as defined

Works closely with Digital & Technology staff and FM Technologies Platform Team, to complete development or technical tasks on time and on budget.  

Coordinates software maintenance, upgrades, process changes, best practices, and other special projects as required.

Participates in all applicable CBRE Global Knowledge Networks (GKN).

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES


No formal supervisory responsibilities in this position; however, leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE


Bachelor's degree (BA/BS) required with 3+ years related work experience. ServiceChannel CMMS support experience required. Strong facilities and maintenance background required. SQL and database experience preferred.

CERTIFICATES and/or LICENSES


None

COMMUNICATION SKILLS


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Ability to act decisively within a team environment to solve facility issues while adhering to corporate policy.

FINANCIAL KNOWLEDGE


Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts some financial analysis.

REASONING ABILITY


Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills plus high attention to detail.

OTHER SKILLS and/or ABILITIES

Adept at problem solving and decision making. Advanced skills with Microsoft Office software (Excel, Word, PowerPoint and Outlook). Ability to manage multiple priorities with high flexibility and rapid response time.

SCOPE OF RESPONSIBILITY


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans

Job Function


Not specified

 

Job Sector


  • Alternative Investments
 

Experience


N/A


Apply Now
 
SelectLeaders is where real estate professionals and executives manage their careers, network and come for valuable information about their industry. © 2005 - 2019 SelectLeaders LLC