The purpose of this position is to oversee the CMMS activities where ServiceChannel has been deployed and manage performance metrics in accordance with account KPI's (Key Performance Indicators). The CMMS Administrator will be responsible for the CMMS technology, data integrity, and the applications support, evaluation, and training. Works under limited supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages ServiceChannel activities including operations, implementations, data integrity program, training, and ongoing care.
Ensures work is completed in accordance with account KPI's (Key Performance Indicators).
Helps account manage to performance metrics in work order compliance, such as response time, completion time, overall completion percentage, first time completion, etc. in accordance with account and/or internal metrics.
Reports to client as appropriate to agreed reporting requirements.
Responsible for providing demonstrations of all aspects of the ServiceChannel CMMS, either over Webex or in-person at the account or client locations.
Provides training on ServiceChannel and other technologies as required for customer service representatives, technicians, management, and clients.
Works with other trainers in the ServiceChannel organization to ensure adequate and meaningful training programs for users.
Interfaces with the vendor base, solving specific problems as they arise and participates in meetings as required.
Works closely with other teams to help ensure a consistent, effective approach to account management.
Responsible for the upkeep of CMMS data. Expectations include, but not limited to:
Building set ups - add, change, delete building records
Assets - add new, update, and take out of service, etc. Support ServiceChannel asset module and movement of data from asset management system into ServiceChannel
Users - add new and remove as necessary, maintains technician's routes
Preventative Maintenance Routines - Set up new, update existing, etc.
Dispatch Matrix Management - maintain current with vendors, technicians, engineers/FM, and clients as necessary
Vendors - active vendors are updated and removed as necessary
Technical documentation/information - update warranty info, procedures, drawings, attach tech manuals, tech notes, etc.
Attach predictive service reports to associated assets or systems
Set up and maintenance of ServiceChannel FTM application
Set up and maintenance of ServiceChannel Inventory Module
Collaborate with other teams as defined; Analytics, PIMO, and CBAR.
Others as defined
Works closely with Digital & Technology staff and FM Technologies Platform Team, to complete development or technical tasks on time and on budget.
Coordinates software maintenance, upgrades, process changes, best practices, and other special projects as required.
Participates in all applicable CBRE Global Knowledge Networks (GKN).
Other duties as assigned.
No formal supervisory responsibilities in this position; however, leads by example and models behaviors that are consistent with the company's values.
Bachelor's degree (BA/BS) required with 3+ years related work experience. ServiceChannel CMMS support experience required. Strong facilities and maintenance background required. SQL and database experience preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Ability to act decisively within a team environment to solve facility issues while adhering to corporate policy.
Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts some financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills plus high attention to detail.
Adept at problem solving and decision making. Advanced skills with Microsoft Office software (Excel, Word, PowerPoint and Outlook). Ability to manage multiple priorities with high flexibility and rapid response time.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans