Oversees and assists in the coordination of all operational functions of common area maintenance (CAM) reconciliations and related process completion. Performs complex level troubleshooting and implementing best practices and management of the team.
Establishes and executes on internal work controls to monitor and review staff work product for accuracy and timely processing to safeguard the assets of our clients and uphold the organization's fiduciary responsibility. Completes reviews of intermediate to the most complex calculations.
Manages and leads processes by establishing project plans, timelines and communicates to ensure timely and accurate completion. Ensures compliance with applicable state and federal regulations.
Oversees all functions of the CAM reconciliation process, inclusive of the calculation within the designated software and lease abstraction of CAM lease sections and assists in troubleshooting and implementing best practices and management of the team.
Troubleshoots escalated issues from the field regarding incorrect calculations, inquiries and requests. Provides highest level subject matter expert support to specific areas of calculations for internal and external parties.
Oversees the work and performance of staff and/or supervisors responsible for CAM reconciliations. Collaborates with Management to establish performance objectives for department staff and monitors and reports on accomplishments.
Creates and implements process improvement initiatives based on internal identification and department goals and objectives.
Preparation, review and delivery of any consolidated deliverables, as required by clients.
Reviews data and reports on process completion metrics including error rates, highest frequency error areas, staffing time on each asset and productivity/accuracy of individual team members. Implements actions for improvement.
Comprehensive understanding of real estate accrual accounting principles to accurately assess adjustments and financial impact of CAM reconciliation process.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models' behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree from a four-year college or university, preferably in accounting, finance or related field required and a minimum of six to eight years related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience is preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products), with an emphasis on Excel. Must work well under pressure with proactive approach to routine and non-routine occurrences. Advanced organizational skills; attention to detail. Ability to work in multiple accounting software applications.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete all required and assigned HSE training at a satisfactory level,
2. Follow all activity policies and procedures, including all HSE-related requirements at all times,
3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.
As a Manager:
1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to:
a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly,
b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders,
c. Support stop work authority when it is exercised in good faith,
d. Communicate any / all potential workplace hazards and workplace procedures.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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