General Manager/Regional Director

OVERVIEW

The Regional Director is an experienced property management professional who provides hands-on leadership, management and direction to ensure customer partnerships are maintained and operated in accordance with Castle standards and established community objectives. The Regional Director works in partnership with the Board of Directors and/or the developer, the Property Manager and internal support staff to oversee and operate the community and assist in problem resolution. 

RESPONSIBILITIES

1. Serves as a liaison between Home Office, Property Managers and Board of Director by maintaining open communication and professional relationships.
2. Responsible for the retention of the accounts they are assigned
3. Proactively hires PM’s in advance of need
4. Responsible for attaining and exceeding the budgeted contribution margin for each account
5. Culture driver for business unit.
6. Supervises hiring and management of direct employees.
7. Completes performance evaluations of direct reports on an annual basis.
8. Ensures personnel can meet the community’s goals and standards.
9. Attends Annual, Budget, Board of Directors, and/or Special Meetings when needed.
10. Actively support the business development function.
11. Assists with transition of new accounts.
12. Provides semi-annual written report to the Business Unit Leader on each site.
13. Oversees budget for all associations in region.
14. Develops and implement Castle Best Practices on-site.
15. Implements training for Castle software.
16. Enforces Castle policies and procedures.
17. Assists in establishing operational procedures for activities such as fire prevention, firefighting, traffic control and parking control.
18. Ensures that hurricane emergency procedures are in place at each site and staff has been trained in those procedures.
19. Evaluates properties that are underperforming and implements strategies for improvement.

Direct reports

• Property Manager(s)
• May supervise other positions depending on Region, location and property type.

QUALIFICATIONS

• Active Community Association Manager License or ability to obtain within 6 months of hire.
• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
• Effective written and verbal communication skills with influence ability to gain buy in from colleagues, clients and management.
• Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities.
• Ability to present and communicate in front of large audiences.
• Coaching and training abilities and understanding of Accounting principles are desired.
• Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook.
• English is required. Multiple language fluency is desirable.
• Valid Driver’s License.

Required Education and Experience

• Associates degree required. Associates degree with concentration in Business, Real Estate and/or Hospitality preferred.
• 4+ years of Community Association Management and/ or business experience with increasing levels of leadership and management responsibility.
• Proficiency and working knowledge of Microsoft Office Applications, Property Management systems such as Jenark.

Preferred Education and Experience

• Bachelor’s degree with a concentration in Business, Real Estate and/or Hospitality.
• Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
• Management of large teams and projects.
• Experience with accounting concepts, P&L and budget preparation.

Success Criterion	Description	Key Success Factors
Emotional Intelligence	Self-aware and self-disciplined as it relates to emotions and how it affects others; Possesses motivation, empathy and social skills used to build and maintain relationships.	Implementation of plans with a clear link and support to overall business strategy
Speaking the language of the business	Knows the industry; has practical, direct experience in one or more positions with increasing authority and responsibility; applies the “been there, done that” to make sound, timely decisions.	All processes operating efficiently
Leading Others	Models Castle behaviors internally within the organization, externally with customers and customers and within the community; Continuously improves theirs and their unit’s performance and fosters collaborative team environment.	Services meet the agreed needs of internal and external customers
Building Relationships	Cultivates strong business relationships built on trust and the focusing on the greater good of the whole	Efficiently leads all functional areas of their business unit and retains accounts
Managing Conflict	Tactfully bring disagreements into the open, and define solutions that everyone can endorse, taking the time to understand different perspectives and work toward finding a common ground for agreement.
Financial literacy	Adept with financial statements, variance analysis, operates within budget and delivers against EBITDA goals; has strong understanding of Association banking, borrowing, investing, and budgeting, and Association set up

Working Relationships

Internal	Executive Leadership Team Internal Customers – Home Office Departments Local Teams
External	Property Board of Directors Residents Vendors & Consultants

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days depend on the nature and location of the assignment. Ability to work extended hours and weekends. Ability to respond to emergencies in a timely manner, 24/7. 

Travel

This position requires frequent travel, more than 50% travel to multiple on-site locations on an as-needed basis. Most travel is in the local area however overnight travel maybe required dependent on area of coverage. 

Working conditions

Most of the work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. Depending on the community, may regularly be required to walk/work outdoors to perform inspections, regular tours, or attend to other property needs. 

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
• Visual ability correctable to 20/20.
• Ability to quickly and easily navigate the property/building, as required to meet the job functions.
• Ability to work in an upright standing or sitting position for long periods of time, will fluctuate day by day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer with extensive use of fingers for typing and visual use of the computer monitor
• Ability to lift 10lbs.
• Ability to stoop and bend.
• Occasional handling, grasping and lifting of objects and packages.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.